BannerBanner
ERP Sales

Process modelling and analysis via process mining

April 11, 2021 by Andrea Breimayer und Peter Preuss

Process modelling and analysis via process mining

 

In process mining, digitalised business processes are automatically collected, and then visualised in a process model to enable later optimisation. However, classic process management methods cannot be excluded during process identification, verification, or optimisation.

In the last few years, the importance of information technology has grown massively in all business areas. The processing of business procedures is no longer conceivable, without the support of an application system. However, many processes are still characterised by media disruptions, which is understood as the transition from paper to computer-based information systems. Therefore, in this article, we will examine whether corporate processes can still be modelled automatically with process mining, or if process mining has to be combined with various approaches of the classic process management model to receive valid process models..

Classic process management 

The aim of classic process management is to identify existing business procedures in companies and to model, visualise and subsequently optimise them. Before you can start with the modelling of the processes, you have to decide the level of detail at which processes should be visualised, and which views of the process landscape are needed. In addition, the method for obtaining relevant information about the process, the single process steps and the involved roles must be determined (e.g. via a process survey). For instance, potential information sources can be existing process documentation, organisation manuals or even documentations about the application systems. It is also recommended to involve process experts, who can provide information about the real procedures in a company because, often enough, the documentation is outdated. Expert knowledge can either be ascertained in a workshop, at which all process participants attend or via individual interviews. Another possibility for determining the current state of the company’s processes is the so-called routing slip procedure. This is used frequently for the investigation of analogue and paper-based business processes. Attached to this document as an example, is a bill and a routing slip procedure to which everything can be connected, so that both pass through all process steps and organisational units. Every process participant notes on the routing slip which action they took, and when they executed it. After the survey, the processes are applied to a process model in order to visualise them. For this purpose, there are several modelling notations on hand, for example EPK, BPMN or UML. These models form the basis for the following process optimisation (process improvement).

The advantage of the classic process survey is that, not only the digital, but also the analogue process steps can be recorded easily. Thus, business processes can be surveyed consistently and completely. On the other hand, there are several disadvantages. The classic process survey is elaborate, because the survey is done manually, and all relevant process participants need to be involved. The actualisation of the process models is also very time intensive, which often results in them being outdated. Furthermore, the process survey is strongly affected by the subjective view of the interviewees. Frequently the involved persons conceal existing flaws or inaccurately portray issues. Often enough, people describe an ideal process flow — and not the real one. An additional problem is that not all people involved in the process are always familiar with the modelling notations, and a trained person will have to visualise the business processes. Communication problems between process participants and modellers can also lead to faulty process models. 

(complete article was published in ERP Management Magazine 2/2021)

Lesen Sie weiter im Shop

zum Shop
Process MiningProzessmanagement





Das könnte Sie auch interessieren

Anbieterportal

Potsdam Consulting Advisory GmbH
Platinum

Potsdam Consulting Advisory GmbH

Leistungen

Services

Consulting

14057 Berlin

alle Anbieter
Sharer Icon: facebookSharer Icon: TwitterSharer Icon: LindekInSharer Icon: XingSharer Icon: EnvelopeSharer Icon: Print
Banner

ERP-Marktführer
Herbst 2021

  • Umfassender Marktführer mit den 63 besten ERP-Systemen
  • Überblick über das sehr unübersichtliche Angebot auf dem deutschsprachigen ERP-Markt .
  • Vergleich der branchenübergreifenden Lösungen
  • Lösungen der Branchenschwerpunkte Handel, Dienstleistung und Fertigung 
  • Weitere Themenschwerpunkte sind ERP-Auswahl, Kostenfaktoren bei Systemeinführungen, Erfolgsfaktoren für ERP-Projekte sowie Robotic Process Automation. 

Bestellen

The European ERP Event

European elite event to take place in Frankfurt/Germany

Two-day conference on ERP trends with 3 major highlights:

  • Meet this year’s finalists for the European contest „ERP system of the year”!
  • Check whether your company needs an upgrade, a new ERP or major process improvements
  • Take advice from leading experts on Digital transformation, AI and ERP

Register now, limited seats!

Wir verwenden Cookies, um die Nutzererfahrung stetig zu verbessern. Mehr Erfahren.

We use cookies to constantly improve our users’ experience. Learn more.

Essentielle Cookies

Essential Cookies

Cookie Settings
Speichert Einstellungen, die hier getroffen werden. (1 Jahr)

Cookie Settings
Saves selected settings. (1 Year)

Statistik

Statistics

Google Analytics | Google LLC | Datenschutz
Cookie von Google für Website-Analysen. Erzeugt statistische Daten darüber, wie der Besucher die Website nutzt. Alle Informationen werden anonymisiert gespeichert. (2 Jahre)

Google Analytics | Google LLC | Privacy Notice
Cookie used by Google for web site analysis. Collects statistical data on how visitors use the website. This data does not contain personal information. (2 years)